LogLogic Professional Services are Available to Help You
Our services team has extensive experience in the design and implementation of Loglogic’s IT Data Management Infrastructure. We have the expertise necessary to help your organization understand and document your specific requirements and implement/maintain a solution that meets your most stringent security, compliance, and data management objectives. Onsite or remotely, domestic or international, our team of professional engineers have the necessary tools and experience to assist you.
Implementation
LogLogic implementation services ensure the smooth integration of LogLogic solutions into highly complex IT environments. Our services team or one of our certified partners will work closely with you to fully evaluate your specific technical and business needs, and propose an implementation strategy that gets you operational as quickly and cost effectively as possible. Implementation services range from a straightforward single-site, single-appliance solution; to Enterprise Class, High Availability, distributed custom deployments involving any combination of Virtualized and Hardware appliances, Software solutions and Collectors.
Custom Engagements
Custom services are tailored to meet the Customer’s unique objectives, and may include: overall solution health check and performance tuning; re-architecture/re-deployment to meet a customer’s changing needs; platform and/or software migrations; creation of custom reports and alerts; and device configuration.
Proactive Services
For Customers that require dedicated, personalized support, Loglogic offers two options for Technical Account Management (TAM) services. A TAM is a senior services/support engineer dedicated to the Customer’s account who will provide support above and beyond our standard support terms.
| Responsibility | Offsite TAM | Onsite TAM |
| Shared / Dedicated | Shared resource across other TAM accounts | Full-time in Support of the Customer |
| Location | Loglogic Headquarters | On Site at Customer or Remote |
| Serve as the single point of contact to resolve technical issues |  |
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| Perform proactive health checks | |
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| Enable self-monitoring of appliances | |
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| Reviews plans for new initiatives/deployments, opportunities for cost savings, and other activities that could have a material benefit to the Customer | |
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| Represent the importance of potential Feature Requests to internal functions, along with the impact of such on possible functionality / productivity | |
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| Perform preventative maintenance per a best practices schedule | |
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| Review proposed changes to the environment; perform all system updates and/or upgrades as required | |
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| Perform onsite knowledge transfer / training for Customer personnel on new/improved functionality/features | |
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| Monitor agreed-to KPI metrics and present KPI and SLA performance metrics at Customer review meeting | |
